Refund policy

Here's a customer-friendly Return & Refund Policy tailored for AmuMoods, taking into account that many of your products are printed to order and personalized.

Return & Refund Policy

At AmuMoods, every product is carefully inspected before it is packed and dispatched. As many of our items are made to order or personalized, we kindly ask that you read our policy below before placing your order.

Returns

We accept returns only if:

  • You received the wrong item.

  • Your item arrived damaged or defective.

  • The product has a manufacturing or printing defect.

To request a return, please contact us within 48 hours of receiving your order. Please include your Order Number, a brief description of the issue, and clear photographs of the product and packaging.

Items must be returned in their original condition, unused, and with all original packaging where applicable.

Non-Returnable Items

The following items cannot be returned or exchanged unless they are damaged or defective:

  • Personalized or custom-made products.

  • Products ordered in the wrong size, colour, or design by the customer.

  • Items that have been used, washed, altered, or damaged after delivery.

  • Products returned without prior approval from AmuMoods.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If your claim is approved, you may choose one of the following:

  • A replacement product.

  • Store credit.

  • A full refund to your original payment method (for prepaid orders).

Refunds are processed within 7–14 business days after approval.

Cash on Delivery (COD) Orders

For Cash on Delivery purchases, approved refunds will be made via bank transfer to a bank account provided by the customer. Cash refunds cannot be issued through the delivery partner.

Exchanges

We replace products only if they are incorrect, damaged, defective, or have a manufacturing fault. We do not offer exchanges for changes of mind, incorrect selections made by the customer, or personalized products.

Order Cancellation

Orders may be cancelled before production begins. Once production has started or a personalized item has been created, the order cannot be cancelled.

Need Assistance?

If you have any questions about your order or this policy, please contact our customer support team. We are committed to resolving any genuine issues quickly and ensuring you have a great shopping experience with AmuMoods.